All pieces are handmade or custom order. If the product is determined to be damaged or defective within 15 days of receipt, we will gladly repair or replace it at no cost. We will leave a credit for the full amount of your exchange open for 30 days. Any refunds will have a 20% restocking fee deducted from the original purchase.
We do not accept responsibility for packages that we do not ship ourselves.
In order to obtain a return authorization number, a written request must first be made via email to: Jewelry@Donaice.com. If you attempt to return a product outside this process, your exchange/repair may be delayed or refused.