Customer Care

Exchange Policy

 

All items are made with love and packaged with care.

Returns & Exchanges

I gladly accept exchanges or returns within 14 days

Please contact me at Jewelry@Donaice.com to process your return. 

Ship items back to me within: 30 days of delivery

Refund is processed within 7-10 business days of item received and must be in good condition, with original packaging. 

Repairs are available within the first year of purchase for a $25 standard fee

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Privacy policy

    I will only use your shipping and billing address, and contact information

    • To communicate with you about your order

    • To fulfill your order

    • For legal reasons (like paying taxes)