Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about our handmade gemstone jewelry, orders, and policies.

About Our Jewelry

Are your pieces truly handmade?
Yes! Every piece is handcrafted by Donaice using natural gemstones and quality materials. Each item is unique with its own natural variations.

What materials do you use?
We use genuine natural gemstones including amethyst, lapis lazuli, tiger's eye, and crystal quartz, along with sterling silver, copper wire, and other quality metals.

Are the gemstones real?
Absolutely. We only use authentic natural gemstones. Each stone has unique characteristics and natural variations in color and pattern.

Ordering & Shipping

How long will it take to receive my order?
Orders are processed within 1-3 business days, plus shipping time (5-7 days standard). See our Shipping & Delivery page for details.

Do you offer gift wrapping?
Please contact us for gift wrapping options and special requests.

Can I track my order?
Yes! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
Please visit our Return/Exchange page for complete details on our policy.

What if my jewelry arrives damaged?
We package carefully, but if damage occurs during shipping, please contact us immediately with photos. We'll make it right.

Custom Orders

How long do custom orders take?
Custom pieces typically take 2-4 weeks depending on complexity and material availability. We'll provide a timeline when you place your order.

Care & Maintenance

How do I care for my jewelry?
Visit our Jewelry Care Instructions page for detailed care tips for each gemstone type.

Pop-Up Shows

Where can I see your jewelry in person?
Check our Pop-Up Show Schedule to find upcoming events where you can see our full collection and meet us in person.

Still Have Questions?

We're here to help! Reach out via our Contact page.