Terms of service

DONAICE TERMS OF SERVICE

Last Updated: November 16, 2025

OVERVIEW

This website is operated by Donaice, a California-based jewelry business specializing in one-of-a-kind handcrafted pieces. Throughout the site, the terms "we," "us," and "our" refer to Donaice. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services.

We reserve the right to update these Terms at any time by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically.

Our store is hosted on Shopify Inc., which provides our e-commerce platform.

SECTION 1 - ELIGIBILITY AND ACCOUNT TERMS

Age Requirement:

  • You must be at least 18 years old to make purchases on this site
  • If you are under 18, you may only use this site with parental or guardian consent

Prohibited Uses:

  • You may not use our products for any illegal or unauthorized purpose
  • You may not violate any laws in your jurisdiction, including copyright laws
  • You must not transmit viruses, malware, or any code of a destructive nature

Account Security:

  • You are responsible for maintaining the confidentiality of your account
  • You agree to provide current, complete, and accurate purchase information
  • You must promptly update your account information including email and payment details

A breach of any Terms will result in immediate termination of services.

SECTION 2 - ONE-OF-A-KIND JEWELRY NOTICE

Important Product Information:

All Donaice jewelry pieces are handcrafted and one-of-a-kind. This means:

  • Each piece is unique and cannot be exactly replicated
  • Natural variations in gemstones, beads, and materials are expected and part of the design
  • Colors, patterns, and stone characteristics may vary from photos
  • Once sold, identical pieces cannot be reproduced
  • Stock photos represent the general style; your specific piece may have slight variations

Product Availability:

  • Items marked as "one-of-a-kind" are subject to immediate sale
  • We cannot guarantee availability of any item until purchase is complete
  • Similar pieces may be available, but exact matches cannot be guaranteed

SECTION 3 - PRICING AND ORDERS

Pricing:

  • All prices are in USD
  • Prices are subject to change without notice
  • We reserve the right to modify or discontinue any product at any time
  • Promotional prices and discounts are time-sensitive and may end without notice

Order Acceptance:

  • We reserve the right to refuse or cancel any order for any reason, including:
    • Product availability issues
    • Pricing or product description errors
    • Suspected fraudulent or unauthorized transactions
    • Orders that appear to be from dealers or resellers

Order Limits:

  • We may limit quantities purchased per person, household, or order
  • This includes orders using the same account, credit card, or billing/shipping address

Order Confirmation:

  • If we cancel or modify an order, we will attempt to notify you via email or phone
  • Payment authorization does not guarantee order fulfillment

SECTION 4 - RETURNS AND REFUNDS

All returns are subject to our Return Policy. Please review our complete Return Policy at [LINK TO RETURN POLICY].

Summary:

  • 7-day return window from delivery date
  • Items must be unworn and in original condition
  • 20% restocking fee applies to all returns
  • Custom, engraved, or modified pieces are FINAL SALE
  • Damaged or defective items: contact Jewelry@Donaice.com within 48 hours

For complete details, see our full Return Policy.

SECTION 5 - SHIPPING AND DELIVERY

Shipping Times:

  • Processing time: 1-3 business days for in-stock items
  • One-of-a-kind pieces ship within 2-5 business days
  • Custom orders may require 2-4 weeks
  • Delivery times vary by location and shipping method selected

Shipping Responsibility:

  • We are not responsible for delays caused by shipping carriers
  • International orders may be subject to customs delays and fees
  • You are responsible for providing accurate shipping information
  • We are not liable for packages lost or stolen after confirmed delivery

Tracking:

  • Tracking information will be provided via email once your order ships
  • Please allow 24-48 hours for tracking to update

SECTION 6 - PRODUCT PHOTOGRAPHY AND DESCRIPTIONS

Color and Image Accuracy:

  • We make every effort to display colors and images accurately
  • We cannot guarantee that your computer monitor will display colors accurately
  • Natural gemstones and materials will vary in color, pattern, and appearance
  • Product weights and measurements are approximate

Product Descriptions:

  • We strive for accuracy in all product descriptions
  • Natural variations in handcrafted items are not considered defects
  • Stone meanings and metaphysical properties are provided for informational purposes only
  • We make no claims about healing or spiritual effectiveness

SECTION 7 - INTELLECTUAL PROPERTY

Copyright and Trademarks:

  • All content on this site, including images, text, logos, and designs, is owned by Donaice
  • You may not reproduce, duplicate, copy, sell, or resell any portion of our content
  • Product photos may not be used without express written permission

Design Protection:

  • Our jewelry designs are original and protected
  • Reproduction of our designs is prohibited and may result in legal action

SECTION 8 - PRIVACY AND DATA PROTECTION

Personal Information:

  • Your submission of personal information is governed by our Privacy Policy [LINK TO PRIVACY POLICY]
  • We collect only necessary information to process orders and improve service
  • Your payment information is encrypted and secure
  • We do not sell or share your personal information with third parties for marketing purposes

Data Security:

  • Credit card information is always encrypted during transfer
  • We use industry-standard security measures
  • However, no method of transmission is 100% secure

SECTION 9 - LIMITATION OF LIABILITY

Service Disclaimer:

  • Our website and products are provided "as is" without warranties of any kind
  • We do not guarantee uninterrupted, timely, secure, or error-free service
  • We do not warrant that results obtained from use will be accurate or reliable

Liability Limitation:

To the fullest extent permitted by law, Donaice and our directors, officers, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Lost profits, revenue, savings, or data
  • Damages arising from your use of the website or products
  • Damages from errors, omissions, or inaccuracies in content

Maximum Liability:

  • In no event shall our total liability exceed the amount you paid for the product

State Variations:

  • Some states do not allow limitation of incidental or consequential damages
  • In such states, our liability is limited to the maximum extent permitted by law

SECTION 10 - USER CONDUCT

Prohibited Activities:

You agree not to:

  • Use the site for any unlawful purpose
  • Infringe on intellectual property rights
  • Submit false or misleading information
  • Harass, abuse, or discriminate against others
  • Upload viruses or malicious code
  • Collect personal information of other users
  • Interfere with site security features
  • Use automated systems to scrape or data mine
  • Resell products commercially without authorization

Reviews and Comments:

  • You grant us the right to use, edit, or publish any comments you submit
  • Your comments must not violate third-party rights
  • Comments must be truthful and not contain unlawful content
  • We may remove comments that violate these Terms

SECTION 11 - THIRD-PARTY SERVICES

External Links:

  • Our site may contain links to third-party websites
  • We are not responsible for third-party content or policies
  • Third-party transactions are between you and that party

Third-Party Tools:

  • We may provide access to third-party tools "as is" without warranties
  • Use of third-party tools is at your own risk
  • We have no liability for third-party tools or services

Payment Processing:

  • Payment processing is handled by third-party providers
  • You agree to their terms and privacy policies

SECTION 12 - INDEMNIFICATION

You agree to indemnify and hold harmless Donaice, our affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your breach of these Terms
  • Your violation of any law or third-party rights
  • Your use of the website or products
  • Any content you submit to the site

SECTION 13 - DISPUTE RESOLUTION

Governing Law:

  • These Terms are governed by the laws of the State of California and United States federal law
  • Any disputes shall be resolved in the state or federal courts located in California

Informal Resolution:

  • Before filing any claim, you agree to contact us at Jewelry@Donaice.com to attempt informal resolution
  • We will work in good faith to resolve disputes

Class Action Waiver:

  • You agree to resolve disputes on an individual basis only
  • You waive any right to participate in class action lawsuits

SECTION 14 - SEVERABILITY AND WAIVER

Severability:

  • If any provision of these Terms is found unlawful or unenforceable, that provision shall be severed
  • The remaining provisions shall continue in full force and effect

Waiver:

  • Our failure to enforce any right or provision does not constitute a waiver
  • All waivers must be in writing

SECTION 15 - ENTIRE AGREEMENT

These Terms of Service, along with our Return Policy and Privacy Policy, constitute the entire agreement between you and Donaice regarding use of our website and services. These Terms supersede all prior agreements, communications, and proposals.

SECTION 16 - TERMINATION

Your Rights:

  • You may terminate these Terms by ceasing use of our site

Our Rights:

  • We may terminate or suspend your access at any time for violation of these Terms
  • Upon termination, you remain liable for all amounts due

Survival:

  • Provisions regarding intellectual property, liability limitation, and indemnification survive termination

SECTION 17 - CHANGES TO TERMS

We reserve the right to update these Terms at our sole discretion. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated via email. Your continued use after changes constitutes acceptance.

SECTION 18 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Donaice
Email: Jewelry@Donaice.com
Website: www.Donaice.com
Instagram: @Donaice_Jewelry_Breathes_Life

For returns: Jewelry@Donaice.com
For general inquiries: Jewelry@Donaice.com
For custom orders: Jewelry@Donaice.com

SECTION 19 - CALIFORNIA CONSUMER RIGHTS

California Civil Code Section 1789.3:

California residents are entitled to the following specific consumer rights information:

  • You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210

California Privacy Rights:

  • California residents have specific rights under CCPA regarding personal information
  • See our Privacy Policy for details on exercising these rights

ACKNOWLEDGMENT

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: November 16, 2025